See our FAQ's below for more information on ING Trade.
Frequently asked questions
Q: What is ING Trade?
A: ING Trade is an online application that ING’s business relations can use to quickly and safely conclude their own currency and money market transactions.
Q: For whom is ING Trade intended?
A: ING Trade is intended for small to medium-sized companies that wish to efficiently conduct currency and money market transactions as part of their business operations.
Q: When is the ING Trade service available?
A: ING Trade is available for the execution of transactions on workdays from 01:00 a.m. to 11:00 p.m. CET. ING Trade Support provides support on workdays from 08:00 to 17:00 hrs (CET).
Q: How is ING Trade secured?
A: To allow you to access ING Trade, we will provide you with a personal user name and the associated initial password. In addition, you will receive a GlobalSign PersonalSign 2 security certificate that electronically verifies your identity.
Q: Why do I also need a GlobalSign PersonalSign 2 security certificate in addition to a user name and a password?
A: For your and our safety, a user name and a password are essential preconditions for establishing your identity. To prevent the abuse of these data by unauthorised parties, an extra security level has been added, in the shape of the GlobalSign Personal2 security certificate. This certificate is your digital proof of identity and can therefore only be installed on your own computer.
Q: Do I need to install software on my computer in order to use ING Trade?
A: No, ING Trade is an Internet application that does not require you to install any software. You will however need to install the GlobalSign Personal2 security certificate in your browser to prevent unauthorised access to your account.
Q: The current version of my Operating System, Internet Explorer or Java plug-in is not supported. Does this mean I can’t use ING Trade?
A: The range of operating systems and browsers has rapidly expanded over the past few years. So much so, that ING Trade Support cannot offer support for every version. Nevertheless, ING Trade is able to run with newer versions. Therefore, please contact your local IT professional for support.
Q: Which currency pairs can I select?
A: You are free to select any currency pair you like to follow exchange rate movements, but you are only allowed to trade in currencies for which you have an account.
Q: I can only execute FX spot transactions in ING trade – no Forwards and Swaps. Why not?
A: For the latter two products, you need to have a credit limit and additional documentation. For further information, please get in touch with your contact at your local Financial Markets Desk.
Q: Can I conclude transactions for multiple companies?
A: Yes, provided you are authorised to trade on behalf on these companies, you can use a single login account to trade for multiple companies – two or more subsidiaries, for example.
Q: How are transactions confirmed via ING Trade?
A: ING Trade works with an extensive transaction overview with handy search, print and export functionality. Once concluded, transactions are digitally recorded, and these records form your confirmation.
Q: Are my concluded transactions stored in ING Trade?
A: ING Trade has extensive archival functionality. Concluded transactions are automatically filed and the application allows you to print out your transactions or export them to a spreadsheet.
Q: I am experiencing problems with my user name, password and/or certificate. What should I do?
A: Please contact ING Trade Support on +31 (0)10 300 9607, available on workdays from 8:00 to 17:00 hrs (CET).
Q: Are there any costs associated with the use of ING Trade?
A: No, ING offers you both the ING Trade application and the required GlobalSign Personal2 security certificate free of charge. However, you may be charged costs for transactions that are concluded via ING Trade. For further information, feel free to consult your contact at your local Financial Markets Desk.